The site BLUENICOYA.COM is operated by the company BLUE ZONE GUANACASTE S.A, with identity card number 3-101-680433. Domiciled in Lindora, Santa Ana, Lindora San José Corporate Center, Costa Rica. If you want more information you can contact the email address info@bluezoneguanacaste.com.

The use and purchase of any product of this website, confirms that you agree to have studied and understood all the terms and conditions of the service described in this document (hereinafter "Terms and Conditions") and agrees with each one of them.

The Terms and Conditions of the service may be modified at any time in the future. For this reason, the use of the services of Blue Zone Guanacaste (Bluenicoya.com) at a time subsequent to the realization of these modifications implies that the User accepts them. This e-commerce is only for deliveries in Costa Rican territory only.

If you do not agree with the following Terms and Conditions in their entirety, we recommend you not to access and / or use any of the services of the BlueNicoya.com site. Your use of any of the services implies your acceptance of these Terms and Conditions.

1) User and User Account

Blue Zone Guanacaste S.A. will require, for purposes of creating the User Account, at least the following information: Name, Surname, Email, Phone, Address for Deliveries. Users must provide truthful and accurate information and ensure that the information they provide is sufficient to be identified and / or located. Any inaccuracy that prevents identifying or locating the User, as well as any false information provided, will entitle the COMPANY to proceed with the immediate elimination of the account of the User in question.

BLUE ZONE GUANACASTE S.A. You can proceed to the closure of the User's account at your discretion, for which you should only communicate this decision to the email address indicated by the User in your personal data.

2) Products, content and specifications.

All the features, content, specifications, products and prices described or represented in BLUENICOYA.COM, are subject to change at any time without prior notice. We make every reasonable effort to accurately show the attributes of our products, including the colors and resolution of the photographs, however, they may be of referential use. The colors you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

3) Shipping policies


BLUENICOYA.COM has service to send your Products only within the Republic of Costa Rica.

The shipment, as well as any other expense related to the order, will not be charged to the customer, within the national territory.

The orders will be supplied by the courier company that this company chooses.


The products will be delivered according to availability of stock and the availability of the transport company the term would be between 24 hours to 7 business days. The Delivery Term will be computed based on the business hours that will be from Monday to Friday. Holiday deliveries will not be made, unless expressly indicated on the website by a specific promotion that would be previously announced.


The delivery of the orders will be made at the delivery address designated by the User to choose between his house or his office. It is the user's obligation to provide an exact address for the shipment. BLUENICOYA.COM will not assume any responsibility when the delivery of the Product cannot be executed as a consequence of the inaccuracy or falseness of the data provided by the User, the absence of the recipient, or any other cause beyond the responsibility of BLUENICOYA.COM . All new shipments will be billed and must be paid by the user through the billing system with debit and / or credit card.

4) Cancellation policies


The prices of the exhibited products are indicated in colones and / or dollars according to the exchange rate of the day published by the BCCR and with all taxes included. The User may make the payment of their orders online through: credit or debit cards Visa, MasterCard or American Express through the Paypal payment platform (BAC). You can also cancel with these cards against delivery or transfer. Those purchases will be considered as valid and as the owner of the same the person who makes the payment through their means. No Product will be considered payment until the issuer of the cards or the purchaser authorizes the purchase processed by means of credit or debit cards.

In the event that the payment is made by means of a credit card, the User undertakes not to make charges against the card.


The Product will be delivered at the place where the User indicated in a time of 24 to 48 hours in the GAM and up to 7 business days depending on the delivery method.


It is fundamental, for purposes of making the purchase, that the User verify all the data about the Products that he wishes to acquire for the purpose of not incurring errors, that he properly inserts all the information required for the delivery of the Product, and that he understands and accept the terms and conditions of purchase.

At the end of the online purchase process, the User will always receive a confirmation to his registered email.

BLUENICOYA.COM will not be responsible for problems arising from failures in the system of the bank by means of which it is intended to make the payment, in which case the User must contact his service provider to correct the problem and be able to make the purchase in question.

5) Return policies

Change policies

The User may make a refund in case the Product was damaged at the time of delivery. The User can choose the delivery of the money or the change for the same product. The product to return must not show alterations in its content or packaging, to make effective the return.

BLUENICOYA.COM is not obliged to make immediate returns. Review the product or money return requests to assess whether or not to accept it.

Cancellation policies

The User may cancel the purchase of a Product, immediately at the time of making it due to an error or if it is an unauthorized purchase at the time it is noticed.


The damaged product cannot be returned only if at the time of delivery some defect or alteration in its formula is discovered. Any damage to the Product due to incorrect handling or use by the User does not include any refund.

A representative of BLUENICOYA.COM will review the Product to assess responsibilities and make the change.

The refund of the purchase money will be made as long as the User expressly requests it to BLUENICOYA.COM via email and telephone.


The User may also return the Product for damage, communicating his wish within a maximum period of 2 days after delivery.

BLUENICOYA.COM will take a maximum of three business days to study the product and determine responsibilities when there is a claim for a damaged product during the delivery process.

The time of return of the money will be a maximum of 28 business days or according to the periods consigned by the issuing bank of the used card.


The User must contact BLUENICOYA.COM at info@bluezoneguanacaste.com or telephone (506) 2205-4000 requesting a refund of the money or product change for not being in good condition.

You must provide a photograph of the status of the Product to assess the return of the money or the change of the Product. The refund of money or the change of Product will not be taken if the previously acquired Product is not provided

Likewise, the User may request the cancellation of the payment of a product by contacting info@bluezoneguanacaste.com or by phone (506) 2205-4000

6) Limitations of liability.

 BLUENICOYA.COM assumes no responsibility and will not be responsible for any damage or virus that may infect your computer telecommunication equipment, or other goods caused arising from your access, use or browse the website or downloading any information or website material. In no case and shall not be liable to you or any other person for any indirect, special, incidental or consequential damages (including, without limitation, benefits, loss of data or business interruption) arising from the use, impossibility of use or of the results of the use of the website, the websites related to the website or the materials, information or services contained in any or all of these pages, whether in warranty, contract or any other legal theory or not of the possibility of such damages.

In case of any problem with the website or any content, you agree to stop using the website. In case of any problem with the products or services you have purchased through the website, you agree that the refund of products or services will be made in accordance with the refund and refund policies published on this website.

7) Informed consent for storage and use of information

BLUENICOYA.COM will not collect or process information about sensitive personal data. The data requested of the user will be used, which the law empowers him to collect.

BLUENICOYA.COM will create a database where personal data will be collected that are requested in any sale that is made, as well as when creating a user.

The information contained in the database will be of exclusive use of BLUENICOYA.COM and this is authorized to transfer said data to the company (s) that it deems pertinent. The user declares to have been informed of the conditions on protection of personal data described above, accepting and consenting to the automated processing thereof by BLUENICOYA.COM, in the manner and for the purposes indicated in this document.

This database will be used for commercial purposes including, but not limited to the sending of news, offers and advertisements about the Products sold and / or the activities and future services offered by BLUENICOYA.COM. These communications may be made by email, or any other means of communication.

At any time, the User may revoke their consent for the commercial processing of their data for which you must send an email in this regard to info@bluezoneguanacaste.com

8) Privacy policies

Secure information entry

BLUENICOYA.COM ensures a secure platform for the entry of personal data of the User. It is the responsibility of the User to enter valid data and that they belong to him.

To protect the data, the DERMMUNEPHARMA.COM site uses the wpengine service, which guarantees the 128-bit SSL security certificate. At the same time, it offers a certificate of trust from GeoTrust.

9) Release by Product delivered

Once delivered the Product to the User, BLUENICOYA.COM will not be responsible for the use that the User gives to it, nor for the consequences that could arise in case of abuse of it.

10) Intellectual property rights

Intellectual property rights over the contents of the BLUENICOYA.COM website including, but not limited to: its graphic design, the distinctive signs that appear (trademarks and trade names), the underlying computer programs and / or software (including source codes) ), as well as the different elements that make up the website (texts, graphics, photographs, videos, etc.) correspond solely and exclusively to Online Athlete, which gives them the right to use and exploit them.

The use of the website BLUENICOYA.COM by the User does not imply in any way that there is a transfer of any intellectual and / or industrial property rights on the website, its contents and / or the distinctive signs of BLUENICOYA.COM. For this purpose, the User is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available, extracting and / or reusing the website, its contents and / or the distinctive signs of BLUENICOYA.COM.

11) Cookies

This site uses elements called "cookies". "Cookies" are text files that are stored on the computer of any person visiting this site and that store temporary information such as but not limited to: content visited, information entered on the site and information relevant to the development of the site or for the commercial activities that the site promotes. This information is used for technical use mainly (but not exclusively) to adapt the website for the best benefit of the visitor. By entering this site you accept the use of cookies and their storage and use on your computer.